Service Updates





Planned Maintenance



In the unlikely event you experience any issues the first time you log on after any planned maintenance, please switch the power supply off to your router and ONT box (if you have one), wait 2 minutes, switch back on, and wait for them to restart.  


If still no service.

You may need a full factory reset to do this


For ADTRAN routers

please visit Our setup support guides – BeFibre (


For Linksys routers

If you reset it will auto connect but wireless passwords will change to default 





Last Updated 22/07/24  8.10 am


If you're experiencing issues please check our trouble shooting page Here for guidance. 





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