How does it work?
Your 30 day Be Guarantee of happiness starts on the date of your successful broadband installation.
If you have a technical issue with your broadband service our friendly team is here to help. They will work behind the scenes to ensure your broadband connection is as it should Be.
If, for any reason we can't fix your issue and you are unhappy at the end of the proceeding 30 calendar days, you can leave without incurring any early cancellation / termination fees.
What happens next?
You must notify BeFibre of your decision to cancel, after the first 30 days but no later than 10 calendar days after the end of your 30 day Be Guarantee period.
We will send you out a free Router returns label. It is your responsibility to package and return your router securely and safely to the provided address. Failure to return your Router within a reasonable time, 21 days, may result in you being charged our “unreturned router charge” of £100.
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