Where we aim to install you on your chose installation date sometimes physical obstacles or permissions can get in the way. If this does happen. there's no need worry, we'll keep you informed every step of the way.
We thought we would break down the jargon and fill you in on some of the key terminology you might need to know if changes occur.
Understanding Civils in Broadband Installations
When connecting properties to Fibre broadband, there are sometimes physical obstacles in the way. This is where civils work comes in. Civils refers to any construction needed to get fibre to a property.
Common examples of civils include:
• Duct Blockages: If existing ducts (the channels that carry cables) are blocked, they need clearing before we can install fibre.
• New Ducts: In cases where there are no suitable ducts, we may need to create new ones to connect the property.
These processes can affect the timeline of an order. Civils work can add extra time to the installation process because it requires additional planning, approvals, and work.
What is a Way-leave?
A way-leave is a legal agreement that gives permission to install and maintain fibre equipment on private property. This is often necessary when connecting a property to the broadband network, especially in cases like flats, office buildings, or any property with a private landlord.
Here's how it works:
• Permission from the Property Owner: Before any work can be done, we need the property owner's approval to install cables or equipment on their land or building.
• Impact on Installation Timelines: Getting a way-leave can sometimes take time, as it involves discussions with the property owner or landlord. This means it may delay the order process.
Way-leaves are essential to ensure we have the legal right to carry out the work and provide a smooth, compliant installation for fibre connectivity.
What is an MDU?
An MDU (Multiple Dwelling Unit) refers to buildings with multiple residences, like a block of flats or a house converted into separate flats.
To connect these properties to fibre broadband, we have two main options:
• Internal MDU Installation: In many cases, we may have already installed internal fibre infrastructure within the building.
• External Installation via Poles: If there are poles outside, we may be able to serve the flats facing outward, even without an internal MDU installation.
Our Installs Team identifies potential MDUs during their desktop survey. When they spot an MDU, they contact the Way-leave/MDU Department to check if it’s possible to provide service to the property.
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